We work with suppliers around the world to source high quality-products. Our suppliers typically ship items within 1 to 3 days of receiving an order. From that point, it takes 10 to 14 days for items to arrive.
As soon as your products ships, you'll receive a tracking number that will let you keep tabs of where your order is at all times.
If you haven't received a shipping confirmation email with your tracking info within 5 days then feel free to get in touch with us.
At this time due to the covid 19 situation, no customer of our's has to worry about their order. We work with the best shipping providers available, which means your products will arrive your home! There may be delays. These delays are caused by reasons such as low manpower levels at the shipping companies, postal strikes, or customs security checks. According to our recent expericnes, delivery time varies between 3 to 4 weeks depending from country to country.
At this time due to the COVID 19 situation, no customer of our's has to worry about their order. We work with the best shipping providers available, which means your package will arrive safely at you home! There may be delays in the delivery. These delays are caused by reasons such as low manpower levels at the shipping companies, postal strikes or customs security checks. According to our recent experiences, delivery time varies between 20 to 30 days depending from country to country.
Not to worry, as long as you reach out to us immediately regarding the error in your address, we would be more than happy to change it for you. Just email us your full, correct address along with your order number and we would update your details for you. Please note we have a 2-hour Change of Order Policy.
We use industry-standard privacy protection: We dont sell, lease or otherwise distribute any personal customer information. What's more, all sensitive personal information is kept securely offline at our privately run data center.
Cancellations are only accepted for fully-prices items, within 2-hours after an order is placed. If you have to cancel your order for any reason please reach out to us immediately at email@example.com within the given time frame. We process orders as quickly as possible, so cancellations are time sensitive.
We offer at 100 money-back guarantee if you are not 100% satisfied with your order. Our return policy lasts 30 days. So just tell us what went wrong, send along a pic, and we'll give you your money back in full. If 30 days have gone by since your purchase, then unfortunately we can't offer you a refund or exchange. To be eligible for a return, your item must be unused and in the same condition that you received in. It must also be in the original packaging.
Peppy Elements provides you with an excellent opportunity to track you order by simply indicating your tracking number. As soon as you get the number after a shipment confirmation, fill it in my track my order page Peppy Elements Track Your Order and click on Track button. As simple as ABC, you will immediately see where your package is at the moment and which stages your delivery has already gone through.